FAQ

Which items are excluded from no-reason returns?

For customers shopping with scrubdaddy, the governing rule is clear: consumer rights remain intact for defects, damage, wrong items, or omitted goods; at the same time, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause.

What are the support channels and hours?

As part of the service commitment made by scrubdaddy, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; for completeness, customers may email support@scrubdaddydaily.shop or call 512-656-6067.

How can a shipment be followed?

The customer-facing practice followed by scrubdaddy is that shipment confirmation includes available tracking information; tracking activity can appear after a short carrier-system delay.

Which kinds of products are in the catalog?

The documented approach of scrubdaddy is as follows: verified specifications, materials, care directions, and safety information appear on the applicable product page; for completeness, the catalog focuses on insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

When is an order expected to arrive?

The documented approach of scrubdaddy is as follows: the carrier delivery estimate is 4-6 business days once shipped; at the same time, processing normally takes 1-2 business days.

May I return or exchange an item without giving a reason?

Customers dealing with scrubdaddy should understand that the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems; customers have 30 days from receipt to request a voluntary return or exchange.

When is an approved refund sent?

To state the position of scrubdaddy precisely, issuer processing can continue after the refund is sent; an approved refund is issued to the original payment method within 5-10 business days.

Which addresses can receive an order?

In administering this policy, scrubdaddy confirms that free standard shipping applies to every United States order; for completeness, orders currently ship only within the United States.

May I stop an order before shipment?

For practical purposes when ordering from scrubdaddy, cancellation may be requested before shipment; as a related safeguard, a dispatched purchase is handled under the Refund Policy.

How can an order be paid?

In administering this policy, scrubdaddy confirms that prices, charges, and refunds are processed in USD; additionally, applicable sales tax is calculated according to law; additionally, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Responsible Store Information

For customers shopping with scrubdaddy, the governing rule is clear: the responsible brand and store name is scrubdaddy; at the same time, customer correspondence may be sent to support@scrubdaddydaily.shop; additionally, customers may also call 512-656-6067; where relevant, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1827 Valley Ln, Duncanville, Texas, 75137, United States.