Refund Policy

Returns and Exchanges Within 30 Days

The operating rule used by scrubdaddy is straightforward: customers have 30 days from delivery to ask for a return without giving a reason; as a related safeguard, customers may choose an exchange instead of a return within the stated period.

Before and After Dispatch

As part of the service commitment made by scrubdaddy, a shipped order moves to the rules stated in the Refund Policy; as a related safeguard, the store can consider cancellation only before dispatch.

Who Pays Return Shipping

Customers dealing with scrubdaddy should understand that damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; at the same time, the merchant bears return shipping for an approved no-reason return or exchange.

How to Request a Return

To state the position of scrubdaddy precisely, approved requests receive a prepaid return label or another no-cost return method; a parcel should not be mailed before the store provides written authorization; additionally, customers should first contact support@scrubdaddydaily.shop or 512-656-6067.

Authorized Return Address

For practical purposes when ordering from scrubdaddy, approved returns are ordinarily directed to 1827 Valley Ln, Duncanville, Texas, 75137, United States; additionally, the return authorization controls if it names a different merchant-managed location.

Non-Returnable Categories

In administering this policy, scrubdaddy confirms that the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Inspection and Refund Timing

Customers dealing with scrubdaddy should understand that once approved, the refund is issued to the original payment method within 5-10 business days; for completeness, an authorized return is reviewed after receipt; posting by the customer's financial institution can take additional time.

Responsible Store Information

Under this policy at scrubdaddy, telephone support is available through 512-656-6067; for completeness, this website is operated for customers by scrubdaddy; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1827 Valley Ln, Duncanville, Texas, 75137, United States; for completeness, email support is available at support@scrubdaddydaily.shop.